It can be difficult if not almost impossible to find the right locksmith company that you can trust with the security of your home or business. You need to find someone that is not only trustworthy but they must also be a knowledgeable and skilled professional with a proven track record in the field.
Over the last few years there has been an explosion of locksmith companies into the Toronto marketplace. All are trying to get your business and some by underhanded and sneaky advertising methods. Have you ever heard someone say that if something seems too good to be true it is? What we are referring to is the locksmith companies advertising a $25 or $15 service call. When you call to ask about additional charges they are not willing to disclose just how much it will cost you. They use excuses like “it’s hard to tell until we are finished the job” or the ever popular “we don’t know what parts you will need”.
The locksmith company you are calling should be able to tell you how much their service call charge is and what this charge includes. If they don’t tell you, ask them if it covers only their travel time to your location. Ask them how they bill after their initial charge. Is it by the hour or half hour? If they bill by the hour and the job they do for you only takes them 10 minutes to accomplish, is this someone you would consider hiring so that you could pay them an extra half hour for absolutely nothing? If they have any experience as a locksmith they should be able to provide a pretty close estimation of the time required to complete a specific job. For instance, we know that it takes approximately 15 minutes to rekey a lock cylinder. If you had two lock cylinders that you wanted rekeyed then this should take a skilled and experienced locksmith no more than a half hour to accomplish. This time includes removal and replacement of the locks on your doors.
The large volume of locksmiths serving Toronto and the GTA could make it overbearing for the average consumer to determine where to start. A good starting point could be trying to find out if the company is located in Toronto, the GTA or elsewhere. There are many web developers posing as locksmiths that act as an agent to locksmiths (and other services) and take a portion of what they make for the work that they refer. In a situation like this, it may be impossible to get anyone to return to your location if problems arise as a result of the job being performed incorrectly or in the case of a manufacturers defect in parts supplied.
Check with your local Better Business Bureau and see if the company you are considering hiring is a member. Even if they aren’t you can still check to see if there are any complaints that have been lodged against them.
You can also ask relatives, friends, neighbours and work associates if they have someone that they can recommend to you that they have used in the past.
Lastly, you can look around on the internet to see if the locksmith company has had any reviews posted about it. That way you can see what others are saying about the service that the company provides. With business reviews you should exercise caution in believing everything you read. It is possible for business owners to have friends and relatives write fictitious reviews about a business. This even holds true with a company like Angie’s List where they claim they have “Reviews that you can trust”. Not so, we have found that there are people who will write a review about your company on that site for a fee.
Be careful of who and what you trust because you may end up paying a lot more for service than you really need to.
Security Article Written by: Toronto Locksmith
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